Returns & Shipping
Purchases made online are available for refunds only; exchanges are not permitted. If you wish to exchange a product, you will need to return the original items for a refund and then make a new purchase at creatures-usa.com. If you are not completely satisfied, we will issue a full credit on returns received within 30 days or the original purchase date. You don’t have to pay for return shipping – we’ve got you covered!
To Process A Return Request:
Step 1 - Complete and submit the form below
Step 2 – We will email you a packing slip and a pre-paid USPS return shipping label. Return shipping is on us!
Step 3 – Return items in Creatures of Leisure packaging. Include a copy of the packing slip and apply the UPS shipping label to the outside of the box.
Step 4 – Drop off at your nearest post-office.
Products may be returned if the items are unused and in the same condition as when they were received. All items must be returned in their original packaging within 30 days of purchase. Once your return is received and approved, a credit will be issued based upon your original form of payment. Unfortunately, we cannot refund any shipping charges. Shipping charges will only be refunded if the item you received was either incorrect or defective.
Only products purchased via creatures-usa.com may be returned for a refund. Creatures of Leisure is not liable for goods in transit. Creatures of Leisure recommends that all returns be safely packaged and insured at your cost. All return paperwork must include full name, return address (no PO Box), contact number, email address and proof of purchase (if a warranty is being claimed).
Creatures of Leisure offers FREE USPS Ground Shipping on all orders. If you would like your item faster, we also offer UPS 3-day, 2-day and Overnight shipping options (rates shown at time of checkout).
Shipping and Handling Charges
All shipping and handling charges can be viewed at time of checkout. In the rare case that shipping and handling charges exceed the amount shown, we will notify you. The state or province may require tax to be applied to shipping and handling charges. Any shipping carrier may be used and will depend upon the location of fulfillment.
For further info, please contact our Customer Service team at firstname.lastname@example.org
Creatures of Leisure USA does not currently ship to locations outside of the USA. We will be shipping to Canada and South America in the future. Please sign up for our newsletter to stay in the loop on all things Creatures of Leisure.